TigerPaw and Servoyant Integrate Managed Services Software

Posted June 9, 2001 on mspmentor.net, Nicholas Mukhar states that "TigerPaw Software Inc., the PSA (professional services automation) software provider and Servoyant, a remote monitoring and management firm, have integrated their respective products."

According to TigerPaw, the integration with Servoyant:

Generates tickets that contain all the information collected by Servoyant for the alert
Updates ticket status in Servoyant from TigerPaw
Synchronizes customer inventory item warranty/maintenance expirations to Servoyant
Synchronizes customer contact information and TigerPaw account rep to Servoyant
Provides single source reporting on ticket response time, resolution time and tickets by incident type

To read more, click here to read the full story on MSPmentor

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